Company name: LOU ISA
Headquarters: CAMPING BEAU SEJOUR, 11 CHE DES EMBRUNS 34340 MARSEILLAN
>Corporate form: Simplified joint-stock company
Intra-community VAT number: FR46792347486
The Site is hosted on the servers of OVH
SAS with a capital of 500 K€ < br>Headquarters: 2 rue Kellermann - 59100 Roubaix - France
RCS Roubaix in Tourcoing 424 761 419 00011
Telephone number: 08 203 203 63 - 0.118 €/mn
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Protection of privacy and personal data
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Mediator in the event of disputes
After contacting the after-sales service and failing that satisfactory response or in the absence of a response within 60 days, the customer may contact the following mediator free of charge: CM2C electronically: https://cm2c.net/ or by post: CM2C - 14 rue saint jean - 75017 PARIS
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Camping Beau-Séjour under the corporate name SAS LOU ISA, whose registered office is located at 11 chemin des embruns in Marseillan-plage (34340), France, registered under the siret number: 792 347 486 00013 is required to process personal data concerning you, with the aim of strengthening and perpetuating the relationship of trust between you and us, in a sincere and direct framework.
The preservation of your personal data is of great importance to us, which is why we have implemented a confidentiality charter to inform you of our policy with regard to the processing of this data. we collect and for what purposes.
2. Why, when and how we collect your personal data
a. Provide you with information about your requests for a stay at our establishment (via the website, telephone or e-mail)
We need to know your name, contact details and the content of your request. Without this information, we cannot provide you with the required information. We will use this information to respond to your request only. This processing is carried out to take pre-contractual measures at the request of the data subject.
In addition, and only with your express consent, we will use your contact details to send you newsletters and commercial communications regarding our products and services that may be of interest to you via email or post. This processing is based on your consent, and you can revoke your consent at any time by sending us an email at: email@example.com
b. Complete and execute the reservation of your stay
To stay at the campsite, you must provide us with your name, contact details, date of birth at the booking stage for each participant in the stay. We also record information about your location preferences and the type of your equipment. We process this data on the basis of our contract with you.
We process this information to comply with regulatory requirements.
c. Additional on-site data processing activities
Some additional information about you may be collected during your stay, such as identifying additional people accompanying or visiting you.
Persons of foreign nationality must complete and sign a police form containing surname, first name, nationality, date of birth, address, telephone number in accordance with the regulations.
d. Ensure on-site security
We monitor campers on site at all times in order to be able to manage crisis situations, which ensures everyone's safety throughout the stay. Therefore, we record your name, pitch number, date of birth, people you are staying with, and information about special needs that may require specific assistance in emergencies. We process this data in order to ensure public safety and to manage crisis situations.
e. Requests and complaints, complaints and comments
We keep track of the comments and complaints you make on site in order to respond effectively to your requests. We process this data as part of the service we provide to you. You can make anonymous complaints or comments, but we remind you that in this case it will be impossible for us to follow up on your complaint or provide you with technical assistance.
Furthermore, we may use the content of this request, complaint or comment to improve our services. We limit, as much as possible, the use of data that could identify you personally. We will process your personal data on the basis of our legitimate interests in developing services that ensure our campers have a pleasant camping experience.
3. How long do we store submitted data?
There is no limit on the retention period for customer data. Archiving functionality under study.
Police files for foreigners are kept in accordance with the law for a period of six months.
In the case of online reservations, your bank details transmitted by a secure server (https) can be consulted only once, during the time the transaction is carried out.
4. who is likely to access your data?
None of your personal data is transmitted to partners for commercial purposes.
The personal information we collect is stored in a secure environment
Only authorized personnel in charge of customer relations (maximum 2 people) can have access, by regularly renewed individual username and password, to your data such as name, address, date of birth, stay, invoice, payment, ..
Operations such as list extractions, online services (online payment) are managed solely by a single pilot person, namely Me Delphine Mancuso, manager.
All the information collected about you is stored on INAXEL management software, which is also committed to the protection of personal data.
5. Your rights as a data subject
The GDPR reinforces rights and the Beau Séjour campsite is committed to giving you appropriate control over your own data.
Regarding your personal data, you have the following rights in particular:
a. The right to access your personal data and obtain specific information on how we process it; we remind you that you can only exercise this right with regard to your own data or the data of a minor or other vulnerable person, in the event that you have provided this data as the holder of parental authority or legal responsibility. Camping Beau Séjour reserves the right to request proof of identity as well as to refuse to provide personal data if the identity or relevant link to the data subject cannot be proven.
b. The right to rectify your personal data
If you would like your customer file to be deleted or rectified from the campsite's database, you can send us a request.
Your file may be deleted if it does not contain any elements such as stay, invoice, payment, etc.
Otherwise the complete deletion is not possible (the NF525 standard requires that the name, postal code and city be entered for an invoice issue) but we can delete first name, address, telephones, e-mail , date of birth.
6. Contact us
The Beau Séjour SAS LOU ISA campsite is fully committed to ensuring that your personal life is respected at all times and that the processing of personal data complies with the data protection legislation in force.< /p>
If you have any doubts or questions regarding the data processing carried out by us, please contact us:
BEAU SEJOUR CAMPSITE
11 SPRAY PATH
34340 MARSEILLAN BEACH
TEL: +33 (0)4 67 21 93 00